Tony Dye

Tony Dye

MAKING IT EASIER TO DO
THE RIGHT THINGS

Search

Subscribe

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Navigate

LINKS MAY BE MONETIZED

Over-explain and Under-explain

I’m afraid I’m often guilty of providing way too much information when somebody just wanted a summary. Been working on that, but have had a few backfires in the product support area.

What I said: “Be sure you leave your computer turned on tonight and log out before you leave.”

What I didn’t say: “Be sure your [notebook] computer has the power adapter connected.”

What else I didn’t say: “Be sure your notebook is connected to the network.”

Remote support is so much harder when either of those minor things are overlooked. Oh well…

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

LINKS MAY BE MONETIZED