I’m afraid I’m often guilty of providing way too much information when somebody just wanted a summary. Been working on that, but have had a few backfires in the product support area.
What I said: “Be sure you leave your computer turned on tonight and log out before you leave.”
What I didn’t say: “Be sure your [notebook] computer has the power adapter connected.”
What else I didn’t say: “Be sure your notebook is connected to the network.”
Remote support is so much harder when either of those minor things are overlooked. Oh well…