Tony Dye

Tony Dye

MAKING IT EASIER TO DO
THE RIGHT THINGS

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Over-explain and Under-explain

I’m afraid I’m often guilty of providing way too much information when somebody just wanted a summary. Been working on that, but have had a few backfires in the product support area.

What I said: “Be sure you leave your computer turned on tonight and log out before you leave.”

What I didn’t say: “Be sure your [notebook] computer has the power adapter connected.”

What else I didn’t say: “Be sure your notebook is connected to the network.”

Remote support is so much harder when either of those minor things are overlooked. Oh well…

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