User Enablement

Think about something you could do for your users (Staff, Employees, even friends and family). Something that is there for them when they want it. Something that is easy to interact with, without having to wait. And something where you can tell your progress instantly, without any effort. How would you like something like that as a learning model?

Well, darn, I don’t have that solution. But isn’t that the sort of thing we want to provide for others, through training and experience?

  1. Ready for you whenever you are ready
  2. Easy to engage with (what’s more frustrating that needing to be trained on how to be trained?!)
  3. Clear progress, moment by moment

EscalatorThis post is inspired by a recent post by Seth Godin titled Escalators, elevators and the ferry. Yes, I’m going way off his original topic but the application jumped out at me. We want learning to be more like escalators. And yes, I know, some people don’t like escalators. OK, it’s not a perfect analogy.