The Change Pyramid

I’m a big fan of the Arbinger Institute books Leadership and Self-Deception and The Anatomy of Peace

One of the concepts from Anatomy of Peace is called the Change Pyramid. Real simply, the idea is to build systems and processes (or training) that help people do the right things, rather than complaining when they do the wrong things.

90% Make it easy to do the right things (Easy, Enjoyable, Effective)
10% correcting wrong things

?Correction rarely works with people.? (paraphrase) But it?s so natural to try! This may be my big aha from this book. And a blinding flash of the obvious! The problem of dealing with autonomous people. ?Helping things to go right.?

I?m liking this concept of helping people to have things go right. I?m have this ?Yes, right, that?s the answer? feeling deep inside. Exciting. And I also don?t think I know how to do that, which is frustrating, but I also think I?ve experienced it, which is exciting again. Wow, that?s a lot of challenge and contradiction! OK, I?m looking forward to seeing where this goes?

It’s different, but I sure think it’s related to Making things Natural. Easy? Probably not. Worth it? Absolutely! Isn’t this a core concept of both User Interface and Training?