Tony Dye

Tony Dye




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LaSD, Research about Self-Deception in Organizations

Appendix. Research about Self-Deception in Organizations

The book “suddenly” ended, without us ever knowing Tom’s future, or anyone else’s for that matter. Bud left Tom with the assignment to rethink his view of Chuck Staehli. I wish we had the end of that story. Oh well.

Page 181

We were told at the beginning of the book that it was fiction, but based on real experience. Now we learn a bit of the reality, Lou Herbert was somewhat modeled after Jack Hauck of Tubular Steel. He’s relatively invisible, which maybe fits his character. He has a LinkedIn profile, but only a few connections. This is a slightly better (but not much) bit of info,

Continuing onto page 182

The somewhat sad, somewhat humorous, story of how Tubular Steel engaged Arbinger and had the management team reflect on the statement, “As far as I am concerned, the problem is me.” The company seemed to catch on, and Jack did the recap by telling everyone, “as far as you are concerned, the problem is you.”

TD> Oops. I get that. The good and the bad.

Through the middle of page 182, we learn that Jack got past his deception and was able to make a major turnaround, improving revenue in a shrinking market.

Starting at the last paragraph on page 183, to almost the bottom of page 185, we learn of Arbinger’s Mindset Assessment, and how people in organizations, consistently rathe themselves higher than they rate the companies they are in. And at the same time, believe their own self-assessment is more accurate than their co-workers. Of special note is the measurement of “horizontal alignment,” or how those in lateral positions are rated. This one items still has a gap from personal to corporate, but typically smaller than the other assessment items.

Summary: The stories in LaSD are based on reality and Arbinger’s consulting experience. Even people who have been trained to notice self-deception are still able to easily fall into the trap. We don’t know what we don’t know without outside help, which is somewhat embarrassing to receive, even when we ask for it!

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